Customer Support
30-Day Money Back Guarantee
PRESSURE WASHERS
Your Generac Pressure Washer comes with a 30-Day Money Back Guarantee when purchased directly from Generac Power Systems. Within 30 days of your order's ship date, you may return the unit and its attachments for any reason, and receive a full refund of the purchase price. Simply call 1-800-511-0658 for Return Authorization. No returns are allowed after 30 days following the ship date. Please note: you are responsible for return shipping costs and returned items must comply with the Merchandise Return Instructions to be eligible for refund.
Merchandise Return Instructions
Generac strives to ensure your total satisfaction with your new Generac products. When you receive your order, we recommend you keep the box your items were shipped in, as well as any packing material.
How to Return Merchandise
- All products must be returned in original or equivalent packaging. Improperly packaged returns will not be accepted.
- Federal Law requires that all machines that utilize gasoline, oil, or other flammable liquids must be drained prior to shipment.
- Gas caps and oil plugs must be left off for 24 hours prior to shipping. Please note: liability for this violation of the law resides with the sender of the shipment.
- Return to address provided in return authorization, using the parcel service required. Units returned without authorization will not be honored.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged in shipping, defective or is not the product you ordered, please call 1-800-511-0658 for Return Authorization and we'll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
Additional Assistance
Your Owner's Manual is a great source of information on operation and maintenance, as well as our website: www.generac.com.
Contact your local Generac service center for repairs and parts. Our service centers can be found on our website: www.generac.com/dealer-locator
If you have remaining questions about operation, maintenance, or troubleshooting, please send an email to SpeedWash@generac.com, or call (888) GEN-ERAC (888-436-3722), press extension 2071, and one of our product experts will assist you.
iQ2000 GENERATORS
Your Generac IQ2000 Inverter Generator and all of its accessories come with a 30-Day Money Back Guarantee when purchased directly from Generac Power. Within 30 days of the ship date of your order, you may return the unit and/or the accessories, for any reason, for a full refund of the purchase price. Simply call 1-800-511-0658 for Return Authorization. No returns are allowed after 30 days of ship date of the order. Please note: you are responsible for return shipping costs and returned items must comply with the Merchandise Return Instructions to be eligible for refund.
Merchandise Return Instructions
Generac strives to ensure your total satisfaction with your new Generac iQ2000 Inverter and its accessories. When you receive your order, we recommend you keep the box or pallet your items were shipped in as well as any packing material.
How to Return Merchandise
- All products must be returned in original or equivalent packaging. Improperly packaged returns will not be accepted.
- Federal Law requires that all machines that utilize gasoline, oil, or other flammable liquids must be drained prior to shipment.
- Gas caps and oil plugs must be left off for 24 hours prior to shipping. Please note: liability for this violation of the law resides with the sender of the shipment.
- Return to address provided in return authorization, using the parcel service required. Units returned without authorization will not be honored.
Damaged, Defective or Incorrect Items
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please call 1-800-511-0658 for Return Authorization and we'll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
Additional Assistance
Your Owner's Manual is a great source of information on operation and maintenance, as well as our website: www.generac.com.
See your local Generac dealer for service and parts. Our dealer locator can be found on our website: http://www.generac.com/dealer-locator.
If you have remaining questions about operation, maintenance, or troubleshooting, please send an email to IQCare@generac.com, or call (888) GEN-ERAC (888-436-3722), press extension 4747, and one of our product experts will assist you.
